When we get reports or see forum threads about performance issues, we always check to see if it is just an isolated problem, or if it is impacting a large volume of players.
If we find a problem:
- We will post status updates on the Forums and on Facebook.
- We work with the development team to remedy the issue.
If we find that this is an isolated problem, we will suggest that you try the following tips to resolve your loading issues:
Optimizing Your SmallWorlds Experience
If you are having issues loading SmallWorlds please follow these simple steps to fix the problem.
- Clear your browser's cache and cookies. If you’re not sure how click here for more information.
- Clear your Flash cache. For information on how to do this, click here.
- Try using a different Internet Browser to see if it works better. Google Chrome and Mozilla Firefox are very popular and can be downloaded for free.
- Check that you have the most recent version of Adobe Flash installed. Click here to find out.
- For some more tips on how to resolve lag please check out our guide on preventing lag.
- Are you experiencing any general internet issues, are you wireless or wired? If wireless, try connecting your computer to the internet with a cable.
- Do you have other applications open that could be using your resources? Try closing them to see if it helps.
- Run a ping-test to check your internet connection. Here is a link to help you.
SmallWorlds will run on all operating systems that support the latest version of the Adobe Flash player. Currently this is Windows XP/Vista/7/8, Mac OS X v10.6+ and variations of Linux. We support most web browsers available on these platforms.
SmallWorlds has a lot of rich, moving graphics, so we recommend that you run it on a fairly recent computer with a minimum of 1GB of RAM. As SmallWorlds is easy to access and free to use, the best way to determine if your computer meets the requirements is to try it out!
SmallWorlds is not intended for use on mobile devices such as phones or tablets. Use of non-desktop browsers will be at your own risk.
Still Having Problems?
If so, we need you to help us to understand your problem better. Please contact our customer services team by clicking here. We will help you out with whatever issues you are having.