What To Do If Someone Has Accessed Your Account

SmallWorlds Community Services -

If someone has gained access to your account, please:

1. Immediately change your SmallWorlds password.

2. Let us know what's happened as soon as you can. Use one of the following ways to contact us:

  • If you are logged into SmallWorlds you can report the person responsible. This is the quickest way to get help. 
  • Or you can send an email to support@smallworlds.com 
    If you email from the same email address that you log into SmallWorlds with, our support team will be able to verify you and respond more quickly.

Unfortunately we usually can't refund your losses after you have had items stolen. Please make sure you never share your password with anyone so this doesn't happen to you!  Refer to this article for more information.

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