Excessive Reversals/Chargebacks

SmallWorlds Community Services -

A reversal occurs when a user purchases virtual items/currency, receives these virtual goods and then lays a complaint with their credit card company or payment provider. The credit card company issues a reversal, sometimes know as a “chargeback”, where they reverse the purchase payment.

While most reversals are not intended to be fraudulent, they are still technically illegal. 

You can find more information about reversals/chargebacks in our Terms of Service.

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