What To Do If You've Been Compromised ('Hacked')

Support Agent -

What Does “Hacking” Mean?

Hacking is the term that players use when their account has been accessed by another player because they were tricked into giving their email address and password. The correct term is “Compromised.”  SmallWorlds always advises that you never give your login information to anyone.  Sharing your login and password information to obtain friendships, items, and/or gold will place your account and items at risk. 

Why Would Someone Give out Their Password?

There are several popular cons that you will hear. Popular ones include “I will load up your account with gold” or “I can give you free VIP but I need access to your account”. Sometimes they make it into a trust game: “I like you, I want to show you that you can trust me. Give me your password!”.

Don’t be tempted, it’s a trick! As soon as you give out your password, that player will log into your account and change your email address and password so that you can no longer access it and you won’t be able to reset the password.

When this happens we refer to the account as “being compromised” as once an account has had unauthorized access it is susceptible.

If you have ever given anyone your SmallWorlds password, please change it immediately.

If anyone asks for your password, please report the person. Enter the details of what they said, and our customer services team will review what happened and take appropriate action.

But the Person Says That They Are Smallworlds Staff.

This assures you that they are lying and up to no good, because a real member of SmallWorlds staff will never ask for your password.

SmallWorlds Staff will NEVER email you in world requesting your account information.

What Should I Do If Someone Has Logged Into My Account?

If someone has gained access to your account, please:

1. Immediately change your SmallWorlds password.

2. Let us know what's happened as soon as you can. Use one of the following ways to contact us:

  • If you are logged into SmallWorlds you can report the person responsible. This is the quickest way to get help. 
  • Or you can send an email to support@smallworlds.com 
    If you email from the same email address that you log into SmallWorlds with, our support team will be able to verify you and respond more quickly.

Unfortunately we usually can't refund your losses after you have had items stolen. Please make sure you never share your password with anyone so this doesn't happen to you!

Definitions:

Compromised – A term applied to classified matter, knowledge of which has, in whole or in part, passed to an unauthorized person or persons, or which has been subject to risk of such passing.

Hack: To gain access to (a computer file or network) illegally or without authorization: hacked the firm’s personnel database.

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