For new players or players who have not made a recent payment, SmallWorlds implements a weekly transaction limit.
This transaction limit depends on your personal spend level and once exceeded means that a seven day store ban will be added to your account. You will receive an email and in-world notification if the transaction limit is exceeded.
Please note that a store ban does not stop you from enjoying any other aspect of SmallWorlds, you will just be unable to see the store.
If you feel this store ban should not apply to your account, please contact our payments team by clicking here, and they will look into it for you.