Moderators and Helpers

Support Agent -

Here in SmallWorlds, we have a fantastic team of Moderators and Helpers who are here to help you! They keep the game safe and fun for everyone. They are easy to spot, just look for avatars wearing their signature gold or maroon capes and an “M” (Moderator) or a “+” (Helper) sign floating above the head of their glowing avatars.

SmallWorlds Helper                                         SmallWorlds Moderator

 Joseph-hub-helper-done.jpg  Joseph-hub-mod-done.jpg


Sometimes a Moderator or Helper may be stationed to assist within a specific room and may not be able to leave the space, so if you ask them to follow you somewhere they may not be able to.

What are Helpers?

Helpers are a Team of very knowledgeable and friendly people who are there to answer any questions you may have. If you have any questions about SmallWorlds, don't be afraid to ask - it's what they are trained to do.

What are Moderators?

Moderators are part of a team who specialise in ensuring the safety of all SmallWorlds' players. If you report someone, your report will be sent directly to Moderators, who will investigate it further and take the appropriate action if required.


  • Helpful Reminder: If you report someone, Moderators cannot tell you the outcome of the report for privacy reasons.


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