Have you been banned for being underage but are 13+?

SmallWorlds Community Services -

If your SmallWorlds account was recently banned following investigation of reports that you are underage (below the age of 13) please follow the instructions below.

In order to reactivate your account, please scan your driver's license, passport or other other form of ID listed below and add the image as an attachment to an email and send it to support@smallworlds.com with the Subject line: Age verification.

If the name and date of birth on your license match those of your account or match details of any recent payments you have made, we will consider this confirmation of your age. Accepted forms of identification are:

  • Identification card
  • Certified birth certificate
  • Valid passport
  • Certificate of citizenship or naturalization
  • Permanent resident card

We look forward to confirming your age and see you again in SmallWorlds. We hope you understand that we must respond in these cases in order to safeguard young people.

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