Login/password problems

SmallWorlds Community Services -

If you’re having trouble logging in it could be for one of these reasons:

  • You are entering the wrong details: Check that your email and password are spelled correctly.
  • You have forgotten your password: If you don’t remember your password click on the ‘Forgot password?’ link below the password field and follow the steps to recover your password.
  • You have been banned from the game: If you are shown a message saying your account is locked you need to check your email for further details.
  • You have deleted the Authenticator app and cannot input the code: If that’s the case please refer to this article.
  • There’s an issue with your Facebook connection. You can disconnect your Facebook login by following these steps only if your account has an email address associated with it.

If your login issue doesn’t apply to any of these examples please contact Support by sending an email at support@smallworlds.com

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